Frequently Asked Questions

How do I schedule an appointment?

Appointments can be booked directly through our online portal by clicking the 'Book Online' button, or by emailing us at hairlifestyle@xtra.co.nz for a personalised consultation. You can also book an appointment by calling the salon or messaging us on social media. We recommend booking in advance to secure your preferred stylist and time.

What products do you use?

We proudly use premium, salon-exclusive products from Loreal Professionnel, Kerastase and Pureology. These globally respected brands are known for their advanced technology, exceptional performance and commitment to hair health. Using only professional-grade products ensures your hair receives the highest level of care, leaving it looking and feeling its absolute best both in the salon and at home. 

Can I bring reference photos to my visit?

Absolutely. Reference images are a vital part of the consultation process, helping us understand your desired aesthetic and tailor our styling to your unique features.

General Salon Policies

Arrival & Timing

- Please arrive at least 5-10 minutes prior to your scheduled service.
- Late arrivals may result in a modified treatment time.
- Arrivals over 15 minutes late may require rescheduling.

Salon Etiquette

We strive to create a relaxing and professional enviroment for all clients. Please respect other guests and our team by keeping conversations and phone use to a considerate level. Our salon is a space for enjoyment and self-care. We thank you for helping maintain a calm and welcoming atmosphere.

Children & Guests

- Children must be supervised by an adult at all times for safety.- Only clients receiving services are permitted in the styling area.- Certified service animals are welcome with advance notice.

Booking & Cancellation Policy

We value your time at Lifestyle Hair. To ensure the highest level of service for all our clients, we maintain the following booking and cancellation standards.
Appointments can be secured online or via our salon line. For major services, a nominal deposit may be required to confirm your session. We kindly ask for at least 24 hours' notice for any rescheduling or cancellations. Late arrivals exceeding 15 minutes may necessitate a adjustment to your service time or rescheduling to protect the appointments of subsequent guests. No-shows or cancellations within the 24-hour window may incur a service fee.

PRIVACY POLICY

Transparency & Data Security

At Lifestyle Hair, we are committed to protecting your personal information. We collect basic details such as your name, contact information, and hair history solely to provide bespoke services and manage your bookings efficiently. Your records are stored securely in our private salon management system and are never sold or shared with third parties for marketing purposes. We respect your right to privacy and will only contact you regarding your appointments or requested updates. You may request to view, update, or remove your records from our system at any time by contacting our studio directly.

Frequently Asked Questions

How do I schedule an appointment?

What products do you use?

Can I bring reference photos to my visit?

General Salon Policies

Arrival & Timing

Salon Etiquette

Children & Guests

Booking & Cancellation Policy

Transparency & Data Security

Contact us

Contact info

Address